Job Details
Our client is an afterschool learning centre that offers English language programmes for children from pre-nursery to lower secondary levels, they are inviting a bright and energetic candidate for the following vacancy:
Admin. Officer / Operations & Customer Service Officer
RESPONSIBILITIES
- Assist Centre Manager to manage a team of CS & admin staff in operations and customer service.
- Review and set up processes to ensure high quality and consistent customer service.
- Manage customer relations and communication including marketing related efforts..
- Daily responsibilities include handling parents’ inquiries, student enrolment, class schedules, office maintenance, marketing… etc.
- Work closely with teaching staff to liaise effectively between the admin and teaching team to provide better service to clients.
REQUIREMENTS
- Excellent in managing operational process with project and timeline management experience.
- Extensive customer service experience especially in handling calls and enquiries and enjoy working with parents, kids and foreigners.
- Process-oriented, enjoy from desk challenge, problem-solving, decision-making, multi-tasking.
- Attention to detail, organized, self-motivated, independent, responsible.
- Team player, able to work under pressure, multi-task, and make decision.
- Proficient in MS office, excel in particular.
- Excellent command of spoken & written English and Chinese.
- Available to work on Saturdays.
- At least 3 to 5 years of relevant working experience.
- Immediately available and relevant customer service experience is preferred
HOW TO APPLY
Interested candidates please click the ‘Apply Now’ button to submit your resume (MS Word document) or email to cv@delken.com.hk.
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Our client is an afterschool learning centre that offers English language programmes for children from pre-nursery to lower secondary levels
