Job Details
Our client is an afterschool learning centre that offers English language programmes for children from pre-nursery to lower secondary levels, they are inviting a bright and energetic candidate for the following vacancy:
Admin. Officer / Operations & Customer Service Officer
RESPONSIBILITIES
- Assist Centre Manager to manage a team of CS & admin staff in operations and customer service.
- Review and set up processes to ensure high quality and consistent customer service.
- Manage customer relations and communication including marketing related efforts..
- Daily responsibilities include handling parents’ inquiries, student enrolment, class schedules, office maintenance, marketing… etc.
- Work closely with teaching staff to liaise effectively between the admin and teaching team to provide better service to clients.
REQUIREMENTS
- Excellent in managing operational process with project and timeline management experience.
- Extensive customer service experience especially in handling calls and enquiries and enjoy working with parents, kids and foreigners.
- Process-oriented, enjoy from desk challenge, problem-solving, decision-making, multi-tasking.
- Attention to detail, organized, self-motivated, independent, responsible.
- Team player, able to work under pressure, multi-task, and make decision.
- Proficient in MS office, excel in particular.
- Excellent command of spoken & written English and Chinese.
- Available to work on Saturdays.
- At least 3 to 5 years of relevant working experience.
- Immediately available and relevant customer service experience is preferred
HOW TO APPLY
Interested candidates please click the ‘Apply Now’ button to submit your resume (MS Word document) or email to [email protected].
::: All personal data submitted will be treated in strict confidential and used for recruitment purposes only:::
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Our client is an afterschool learning centre that offers English language programmes for children from pre-nursery to lower secondary levels
